Provides installation, basic operation training and repair (warranty, contract and billable) within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.

Responsibilities：  

1.undertakes scientific instruments installation, basic training, maintain, telephone and on-site service.
2.May help and coach other field service engineers to make solution to solve on-site problems.
3.May liaise with global technical support centre and other specialists to report and correct faults.
4.Able and willing to travel extensively to cover our distributed instrument base throughout East China and Central China/South China and Southwest China/North China and Northeast China, up to 5-15 days per month.

Education/Experience:

 Bachelor degree or above with major in: Molecular Biology, Biochemistry, chemistry, instrument or Electronics.
 At least 3 years working experience in Molecular Biology, Biochemistry or instrument service. 
 Experienced in Health Care or Biotech & large corporation is welcome.
 Proven system analytical problem solving skills.
 Able and willing to learning new technology and new skill.
 Well communication skills required, either to internal partner and customers.
 Well oral and written English skill.
 Well computer skills using windows and Microsoft office.
 Able and willing to travel extensively to cover our distributed instrument base throughout China.  
 
职责范围： 

为所负责区域内的客户提供设备安装，基本操作培训和维修。确保客户仪器的正常运转及高水平的客户满意度。 
  
主要职责：
 
1.负责仪器安装，基本操作培训，维修保养，并提供远程和现场服务
 
2.在需要时，帮助和指导其他维修工程师，共同寻求方案，解决问题
 
3.与全球技术支持中心和其他的专业人员保持联系，汇报并解决故障 
  
教育/经历背景：
 
•分子生物学，生物化学，化学，仪器或电子专业本科及以上学历
•三年以上分子生物学，生物化学或仪器维修领域的相关工作经验
•具大型医疗或生物技术企业工作经验者优先
•良好的分析问题和解决问题的能力
•乐于学习新技术和新技能
•良好的沟通技巧，能与公司内部人员及客户保持良好关系
•良好的英语口头表达和书写能力
•熟练使用计算机和Office办公软件
•能适应经常性出差