Essential Duties & Responsibilities *Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.
- Provide technical support and guidance to inside and outside sales personnel across the Asia Pacific Region.
- Function as expert on Brooks products and services.
- Interface directly with customers:
o To respond to technical questions concerning Brooks products and applications. o To perform training classes on Brooks products. o To offer application support and specify Brooks products on large projects. o To participate in and provide technical support for sales calls.
- From interface with customer, identify new product needs and relate this back to product management.
- Manage large projects multi-national projects, including quotation and arranging for documentation packages.
- Interface with factories in US, Europe, and Japan:
o To ensure order information is complete. o To update field sales and/or customers on delivery status.
- Interface with global specials team to profitably provide customers with non-standard products.
Education & Experience
- Four year university level (bachelor’s) degree in an engineering or related field of study.
- 2-5 years of relevant professional experience.
- Background in process instrumentation preferred.
- Candidate must be able to travel outside of China on an ongoing basis, and must be willing to travel to the US, Netherlands, and/or Singapore to train for several months.
- Must be a quick learner.
- Strong computer proficiency to include Microsoft Office applications (MS-Word, Powerpoint, Excel) is required.
- Excellent written and verbal communication and interpersonal skills to include fluency in Mandarin Chinese and English is required. Experience speaking and writing in Japanese and / or Korean would be a plus.
- In addition to the minimum requirements, the successful candidate should be able to work independently, be action oriented, handle multiple projects and have experience in problem solving.
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