Basic Function 

Provides advanced technical assistance and training to customers, sales representatives, and application engineers both in the factory and at field locations.

Essential Duties & Responsibilities

Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.

• Maintain a high level of technical product knowledge for state of the art electronic products offered by Brook’s Instrument.
• Maintain advanced level of technical knowledge for various bus protocols, i.e. Device Net, Profibus, Modbus, etc, and others as used in Brook’s products.
• Develop and present technical training material for all Brook’s products to customers and sales representatives.
• Support Brook’s training programs.
• Provide technical expertise at customer site when necessary.
• Perform tasks related to root cause failure analysis and testing of electronic, mechanical, and\or electro-mechanical devices, using judgment in making adaptations or modifications.
• Preparation of failure reports in reply to customer complaints.
• Support the development of software service tools used on Brook’s products
• Regular attendance and the ability to get along with others in a team environment.
• The ability to follow all safety policies and procedures.
• Support company continual improvement initiatives.
• Other duties as assigned.

Education & Experience 

• Minimum 2-year Degree and 7 years of equivalent related experience preferred.
• PC knowledge with the Microsoft Windows operating system environment, and/or training or equivalent experience based on management judgment as displayed by maturity and special training, is required.

Physical Demands

The physical demands of kneeling, reaching, standing, walking, lifting, fingering, talking, hearing, and repetitive motions are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.
   
Work Environment 

The work environment characteristics require exposure to an office setting, while being subjected to moderate noise levels when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.