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China Customer Care Manager/中国区客户关系经理
THOMSON
公司行业:计算机硬件及网络设备 计算机软件
电子技术/半导体/集成电路 通讯(设备/运营/增值服务)
公司类型:外商独资
公司规模:500-999人
职位类别:276 发布日期:2008-10-10
工作地点:北京 工作经验:1-3年
最低学历:本科 招聘人数:1人
职位月薪:0 工作性质:全职
职位描述/要求:

Job description :

You will play the role of Customer Care Manager and after sales service reference for Thomson’s Operator Products in the Greater China region.

You will be responsible for managing all service and product quality related interfaces between operators, service agents and factories to ensure timely response to customers’ and consumer needs in order to meet strategic goals in after sales service, product refurbishment programs, support customers’ retail sales strategies and overall corporate targets in the region.

Your other portfolio includes developing and implementing new service models, organising both out-sourced and integrated teams supporting local and regional service centers, call centers, field engineers, logistics controls as well as improving efficiency of the operations of the local customer care support team.

You will also be responsible for warranty management, product inventory control and delivery data processing of sold products.

Requirements

  • Degree/Diploma in Electrical/Electronics Engineering, IT or Computer Engineering.
  • Relevant working experience in Consumer Electronics and Product Service Industry, with a preferred emphasis on DVB, MPEG, IT and IP based product categories.
  • Good communication and presentation skills.
  • Dynamic with drive and enthusiasm to thrive in a fast-paced environment.
  • Self-driven with a practical customer-oriented mindset.
  • Prepared to work and travel after office hours.
  • Above average capabilities in written and spoken English is highly advantageous.


 

联系方式:
bjhr-broadband@thomson.net
THOMSON


Welcome to the World of Images... and Beyond

Thomson is a world leader in digital video technologies.
We help creative people shape their ideas into images that have never been seen before. Wherever history is being made in images, our systems can broadcast it to the world – and deliver them to every screen you can imagine. And when the world wants to share your images, our technologies give people access to any content, yet keeps it protected.

Thomson, images and beyond

Thomson Overview

Thomson provides technology, systems and services to help its Media & Entertainment clients – content creators, content distributors and users of its technology – realize their business goals and optimize their performance in a rapidly changing technology environment. The Group aims to become the preferred partner to the Media & Entertainment Industries through its Technicolor, Grass Valley and Thomson brands. Thomson is listed on the Paris and New York stock exchanges (Euronext Paris: 18453; New York Stock Exchange, TMS)

Thomson is engaged in R&D, IP&L as well as sales and marketing in China. Thomson China is one of the market leaders in high-end broadcast equipments, e.g. digital cameras, servers and mixers, etc; Thomson Beijing Broadband R&D Center now has more than 600 R&D engineers; It’s the second largest lab of Thomson in the world.

Activities:

Thomson is a global technology and services company dedicated to support the media and entertainment industries. With world renowned brands including Technicolor and Grass Valley, the company has 22,000 employees spanning 3 continents, and three core divisions: Services, Systems and Technology.

1. Services division manages video networks on behalf of its customers, and is a world leader in physical and      electronic media services. The division’s offering spans all types of video network services management, post-production services including visual effects, out-of-home advertising services, and film and DVD services.

2. Systems division provides and integrates video-focused systems and solutions, playing a strategic role at both ends of network distribution; on the one hand, helping broadcasters and network operators distribute content, and on the other, providing operators with the devices that media consumers need to access and enjoy content, wherever and whenever they want.

3. Technology division develops and monetizes core video technologies through the licensing of patents, IC designs and software, while anticipating future standards in an industry in constant evolution. A major R&D Center opened in Oct.2004 in Beijing.

欢迎了解汤姆逊视频世界。。。您将在此领略更多……
汤姆逊是全球领先的数字视频技术公司。我们把您的创意变成前所未有的图像。
无论何时何地,当历史变成图像,汤姆逊确保它遍及世界—传送到每一个屏幕。
当您希望把视频内容与世人共享时,我们既能保障人们收看,同时也能保障您的内容安全。

汤姆逊—超越图像

汤姆逊概览

汤姆逊向媒体和娱乐业客户提供技术,系统及服务,以帮助其在技术不断快速更新的环境下实现既定商业目标和提高专业技术能力,“媒体娱乐”行业包括媒体娱乐节目制作商,内容发行商以及相关技术使用商等。Thomson公司希望借助其 Technicolor、Grass Valley和THOMSON 等品牌,成为媒体/娱乐业的首选合作伙伴。汤姆逊集团是巴黎和纽约证券交易所的上市公司(巴黎Euronext:18453;纽约证券交易所:TMS)。

汤姆逊集团目前在中国主要从事研发、专利许可以及市场营销等工作。汤姆逊集团的许多产品在中国市场上都占有相当大的份额,如高端广播设备摄像机、服务器以及切换器等;汤姆逊宽带北京研发中心现有研发工程师六百余人,为汤姆逊全球第二大研发中心。

业务范围:
汤姆逊集团是致力于媒体和文化娱乐产业的全球性技术和服务公司。集团包括Technicolor及GrassValley等世界著名品牌,在全球三大洲共拥有2万2千名雇员,主要业务集中于三个核心部门:服务部门、系统部门及技术部门。

1.服务部门
服务部门为客户管理视频网络,并且是全球物理媒体和电子媒体服务的佼佼者。所提供的服务包括各种视频网络服务管理、后期制作服务,包括提供视觉特效、户外广告服务、电影和DVD服务。

2.系统部门
系统部门提供并集成视频系统和解决方案,在网络传输链的两端担任策略性角色;一方面,帮助广播公司和网络运营商传输内容,另一方面为运营商提供客户接收内容所需要的各种设备。

3.技术部门
主要专注于宽带领域涉及的产品及尖端技术研究,IC集成电路的设计和网络与安全的软件开发,技术领域还包括汤姆逊集团广泛的专利技术许可。2004年10月,汤姆逊集团在北京建立了全球性的研发中心。

Website/网站: www.thomson.net
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